Shipping Policy

Last Updated: August 8, 2026

At smart-digital.shop, we aim to process and deliver your orders safely and on time. Please review the following shipping information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take additional time.

2. Delivery Time

After your order has been shipped, the estimated delivery time is generally 5–10 business days, depending on the delivery location and courier service.

Delivery times are estimates and are not guaranteed. Remote locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Any free-shipping offer will be subject to the terms and conditions of the specific promotion.

4. Shipping Locations

We currently aim to deliver orders to serviceable locations within India.

Delivery availability may depend on the courier network and the address provided at checkout.

5. Order Tracking

Once your order has been shipped, tracking information may be provided through the contact details supplied during checkout.

You can use the tracking information to monitor the status of your shipment through the relevant courier service.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Valid phone number

We are not responsible for delivery delays, failed delivery, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

7. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Weather conditions

• Natural disasters

• Public holidays

• Courier delays

• Transportation disruptions

• Incorrect address information

• Remote delivery locations

• High order volumes

• Other unforeseen circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

8. Failed Delivery

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, or the customer refuses/does not accept the shipment, the courier may attempt redelivery or return the package to the sender.

Additional shipping charges may apply if the order needs to be shipped again due to customer-related delivery failure.

9. Damaged Package

If your package appears damaged when delivered, please take clear photographs or video of the package and product before using it and contact us as soon as possible.

For damaged, defective, incorrect, or incomplete products, please refer to our Return and Refund Policy.

10. Lost or Missing Orders

If your order has been marked as delivered but you have not received it, please contact us as soon as possible with your order details.

We may coordinate with the courier service to investigate the shipment status.

11. Contact Us

For shipping-related questions, order tracking, or delivery assistance, please contact us through the Contact Us page on our website.

Please include your order number when contacting customer support so that we can assist you more efficiently.

Store: smart-digital.shop

Thank you for shopping with us.