Refund policy

Return and Refund Policy

Last Updated: August 8, 2026

At smart-digital.shop, we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement according to the terms below.

1. Eligibility for Return

A return or replacement request may be accepted if:

  • The product received is damaged or defective.

  • You received a different product from the one ordered.

  • The product is missing parts or accessories.

  • The product received is significantly different from its product description.

  • The product is unused and remains in its original condition and packaging, where applicable.

2. Return Request Period

Customers should contact us within 7 days of receiving the order to request a return or replacement.

Requests submitted after this period may not be accepted unless required by applicable law.

3. Products That Cannot Be Returned

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return after opening or use.

Examples may include:

  • Used personal-care or hygiene products

  • Products damaged after delivery due to misuse

  • Products that have been altered or modified

  • Products without their original packaging, accessories, or parts, where applicable

4. How to Request a Return

To request a return or replacement, please contact our customer support with:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Clear photographs or video showing the issue, if applicable

Our support team will review the request and provide the next steps.

5. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or incomplete when received, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns requested for reasons other than a product defect or our error, return shipping charges may be the customer's responsibility.

6. Refunds

Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

7. Replacement

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

8. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped or processed for delivery, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

9. Damaged Package

If your package appears damaged at the time of delivery, please take photographs or video of the package and product before using it and contact us as soon as possible.

10. Refund Exclusions

A refund may not be approved where:

  • The product has been damaged through misuse or improper handling.

  • The product has been used contrary to the manufacturer's instructions.

  • The customer cannot provide sufficient information to verify the issue.

  • The return request is outside the applicable return period.

  • The product is returned without required accessories or components, where applicable.

11. Contact Us

For return, replacement, or refund-related questions, please contact us through our store's Contact Us page or the customer-support contact details provided on our website.

We aim to review eligible requests fairly and provide an appropriate resolution as quickly as reasonably possible.

smart-digital.shop

This policy is intended as general store information and does not limit any rights or remedies available to customers under applicable consumer-protection laws.